FAQs

ONLINE STORE FAQs

Is it safe and secure to order from your Online Store?
Yes, your personal information is encrypted and never stored on our secure server.

What types of payment do you accept on the online store?
We accept Visa, Mastercard, American Express, and Discover.

How do I know what size to order?
All online store items have a sizing chart available to users to aid in selecting the correct size. Some programs may have sizing samples available. H&L Team Sales, Inc. is not responsible for incorrect sizes being ordered.

How do I know if my order was placed successfully?
You will receive an order confirmation number and an email confirming the items in your order.

What if I notice a mistake on my email confirmation?
Please email the office as soon as possible at contact@hlteamsales.com. The office team will determine if a change can be made to your order. You can expect a reply within 24 hours.

Can I change my online store order once it has been placed?
If you need to change your order after it has been placed, please email the office as soon as possible at contact@hlteamsales.com. The office team will determine if a change can be made to your order. You can expect a reply within 24 hours.

How can I cancel my online store order?
Orders cannot be canceled after the ordering process has begun. If you need to cancel your order after it has been placed, please email the office as soon as possible at contact@hlteamsales.com. The office team will determine if cancelling your order is an option. You can expect a reply within 24 hours.

How can I check the status of my online store order?
Check with your Store Coordinator or call the office at 717-392-3010. Store Coordinators are kept informed of any changes to the timeline for delivery.

How long will it take to receive my online store order?
Online stores purchases are processed after the online store is closed. Online store orders typically take between 3-4 weeks to fulfill, unless otherwise specified on an individual store.

How will I receive my online store order?
All online store orders are bagged individually and delivered to the Store Coordinator.

What happens if an item doesn’t fit?
All online store items have a sizing chart available to users to aid in selecting the correct size. H&L Team Sales, Inc. is not responsible for incorrect sizes being ordered.

Will the apparel offered on my online store be available at a later date?
Please contact your Store Coordinator for information on opening another store.

Can I place an individual order of online store items if I missed ordering before the store closed?
Single pieces of online store items are typically not available because the cost becomes prohibitive to fulfill single piece orders.

Can I contact H&L Team Sales, Inc. directly?
Certainly, we are happy to answer your questions. Please email us at contact@hlteamsales.com or call us at 717-392-3010.

Non-Store Order FAQs

How can I place an order with H&L Team Sales, Inc.?
Please use the Request a Quote icon on the home page of our website or call the office directly at 717-392-3010.

What types of payment do you accept?
We accept Cash, Check, Visa, Mastercard, American Express, and Discover. There is a $30 fee for returned checks.

How long will it take to receive my order?
Typically non-store orders take between 2-3 weeks to fulfill. Of course, the more lead time we have, the better. Some items such as custom uniforms and hats take longer.

Can I contact H&L Team Sales, Inc. directly?
Certainly, we are happy to answer your questions. Please email us at contact@hlteamsales.com or call us at 717-392-3010.